About
I’m a IT Specialist with over 15 years of experience,.
Work Experience
  • Utilized Remedy, Atlassian Jira, and Confluence for issue ticket tracking issues in an enterprise environment and document knowledge management functions.
  • Troubleshoot eight virtual servers that would not install windows security updates by reviewing logs and modifying the reserved system partition which fixed the problem.
  • Applied STIG requirements for three GPOs for the sunset of Internet Explorer.
  • Created 12 SOPs in the installation of specialized system devices and software applications.
  • Troubleshoot presentation tier issues collaboratively with customer counterparts as well as coordinating efforts with third-party vendors to effectively drive issues to resolution
Education
Certifications
CompTIA
A+ 
Network+
Security+
Linux+
Microsoft
MS-900:  M365 Fundamentals
MD-100:  Windows Client
Email
Email
colt.wes.cody@gmail.com