About
I’m a IT Specialist with over 15 years of experience,.
Work Experience
- Utilized Remedy, Atlassian Jira, and Confluence for issue ticket tracking issues in an enterprise environment and document knowledge management functions.
- Troubleshoot eight virtual servers that would not install windows security updates by reviewing logs and modifying the reserved system partition which fixed the problem.
- Applied STIG requirements for three GPOs for the sunset of Internet Explorer.
- Created 12 SOPs in the installation of specialized system devices and software applications.
- Troubleshoot presentation tier issues collaboratively with customer counterparts as well as coordinating efforts with third-party vendors to effectively drive issues to resolution
Education
Certifications
CompTIA
A+
Network+
Security+
Linux+
Network+
Security+
Linux+
Microsoft
MS-900: M365 Fundamentals
MD-100: Windows Client
MD-100: Windows Client
Follow
colt.wes.cody@gmail.com